All Systems Operational

Uptime over the past 90 days. View historical uptime.
Production API Operational
90 days ago
100.0 % uptime
Today
Customer Dashboard Operational
90 days ago
100.0 % uptime
Today
Sandbox API Operational
90 days ago
100.0 % uptime
Today
Webhooks Operational
90 days ago
100.0 % uptime
Today
SDK Operational
90 days ago
100.0 % uptime
Today
Third Party Data Integrations Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Database Maintenance Mar 3, 2026 04:00-04:30 EST

To enhance stability of our product, Alloy’s database will undergo a required upgrade on 03 March 2026 between 04:00 and 04:30 AM EST.
During this time, you may experience brief API unavailability or increased errors.
Please be sure to resend failed applications if you get a 206 or 5xx error message from us during the maintenance window.
If you have additional questions regarding this scheduled maintenance, please contact us at support@alloy.com.
Posted on Jan 14, 2026 - 16:03 EST
System Metrics Month Week Day
Average Sandbox Response Time
Fetching
Feb 22, 2026

No incidents reported today.

Feb 21, 2026

No incidents reported.

Feb 20, 2026

No incidents reported.

Feb 19, 2026
Webhook Processing Delays
Resolved - Realtime webhook processing has been fully restored, and has maintained stability after monitoring. All new webhook events are now completing in realtime as expected. To further strengthen system stability, the engineering team has deployed an additional mitigation to prevent webhook queue backlogging under similar spike conditions.

A thorough postmortem will be completed a Root Cause Analysis (RCA) can be shared with customers - please email support@alloy.com if you would like to receive the RCA. We are also investing in further improvements to the reliability and resiliency of our webhook queueing mechanism in the future to prevent event loss in the future.

Please note, action is required to ensure applications process:

During the incident, webhook events generated between 2:24 PM - 4:38 PM ET and 5:42 - 5:45 ET were not successfully processed and were permanently lost. Webhooks generated outside of this time window were not impacted.

This issue affects applications that are stuck at a Journey step dependent on an Alloy webhook response to proceed (for example, action nodes), as well as applications that completed with a Manual Review outcome but are not reflecting back in core after review.

Applications submitted during the affected window that are currently blocked due to a missing webhook dependency will need to be replayed. We recommend resubmitting those applications via API. Re-running an application will leverage cached data by default and will not trigger new calls to external data vendors.
Feb 19, 20:03 EST
Monitoring - Realtime webhook processing has been fully restored. All new webhook events are now completing in realtime as expected.

During the incident, webhook events generated between 2:24 PM - 4:38 PM ET and 5:42 - 5:45 ET were not successfully processed and were permanently lost. Webhooks generated outside of this time window were not impacted.

This issue affects applications that are stuck at a Journey step dependent on an Alloy webhook response to proceed (for example, action nodes), as well as applications that completed with a Manual Review outcome but are not reflecting back in core after review.

Applications submitted during the affected window that are currently blocked due to a missing webhook dependency will need to be replayed. We recommend resubmitting those applications via API. Re-running an application will leverage cached data by default and will not trigger new calls to external data vendors.

A thorough postmortem will be completed a Root Cause Analysis (RCA) can be shared with customers - please email support@alloy.com if you would like to receive the RCA. We are also investing in further improvements to the reliability and resiliency of our webhook queueing mechanism in the future to prevent event loss in the future.
Feb 19, 18:03 EST
Identified - We are currently experiencing delays in realtime webhook processing. The root cause has been identified and we are applying mitigation measures. We are now monitoring recovery as the processing queue returns to normal levels.

Webhook events continue to be accepted; however, processing and delivery responses may be delayed until the existing backlog has been fully cleared.
Feb 19, 15:49 EST
Feb 18, 2026

No incidents reported.

Feb 17, 2026
Increased Response Times for Dashboard and API
Resolved - The root cause has been identified. Response times for the Dashboard and API have returned to normal levels since 3:46 PM ET.
Feb 17, 16:14 EST
Investigating - We are currently investigating reports of elevated response times that affect both the Alloy Dashboard and API. Some customers may experience slower load times for the dashboard and longer response times for the API.

Our engineering team is actively investigating.
Feb 17, 16:03 EST
Feb 16, 2026

No incidents reported.

Feb 15, 2026

No incidents reported.

Feb 14, 2026

No incidents reported.

Feb 13, 2026

No incidents reported.

Feb 12, 2026

No incidents reported.

Feb 11, 2026

No incidents reported.

Feb 10, 2026

No incidents reported.

Feb 9, 2026

No incidents reported.

Feb 8, 2026

No incidents reported.

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