Journeys API Errors
Update - Live traffic has been fully restored and the underlying issue has been resolved. We are continuing to address residual latency affecting dashboard indexing for requests submitted during the incident period, and the team is actively working toward full recovery.
Jul 21, 2026 - 14:52 EDT
Update - The issue has now been resolved, and our team is still currently monitoring. We've also confirmed that this case impacted our dashboard, and that related impact has been addressed as well.
Jul 21, 2026 - 14:36 EDT
Update - We have pushed a fixed which has resolved majority of the issues, we are currently monitoring
Jul 21, 2026 - 14:24 EDT
Investigating - Some customers are experiencing elevated error rates for our Journeys API. We are investigating the impact now, and working on remediation.
Jul 21, 2026 - 13:56 EDT
Uptime over the past 90 days. View historical uptime.
Production API Operational
90 days ago
99.99 % uptime
Today
Customer Dashboard Operational
90 days ago
99.98 % uptime
Today
Sandbox API Operational
90 days ago
100.0 % uptime
Today
Webhooks Operational
90 days ago
100.0 % uptime
Today
SDK Operational
90 days ago
100.0 % uptime
Today
Third Party Data Integrations Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Average Sandbox Response Time
Fetching
Jul 21, 2026

Unresolved incident: Journeys API Errors.

Jul 20, 2026

No incidents reported.

Jul 19, 2026

No incidents reported.

Jul 18, 2026

No incidents reported.

Jul 17, 2026
Login Issues and Application Queues Not Displaying
Resolved - We have confirmed that login functionality and Application Queues have returned to normal operation, and no further impact is being observed. Thank you for your patience while we worked to resolve this issue.
Jul 17, 10:51 EDT
Investigating - We are currently investigating reports of login issues and Application Queues not displaying for some customers. Our team is actively working to identify the cause and will provide another update as soon as more information is available.
Jul 17, 10:42 EDT
Jul 16, 2026

No incidents reported.

Jul 15, 2026

No incidents reported.

Jul 14, 2026
Integration Downtime: LexisNexis
Resolved - We have seen recovery across the impacted LexisNexis services and error rates has returned to expected levels. This incident is now considered resolved.

We will continue to work with the LexisNexis team to obtain a Root Cause Analysis (RCA). If you would like to receive a copy of the RCA when it becomes available, please contact support@alloy.com.
Jul 14, 15:09 EDT
Update - We are continuing to see recovery across the impacted LexisNexis services, with most services now operating normally.

We are still observing elevated error rates for RiskView and InstantVerify International and are continuing to monitor those services closely.

We will provide another update once we have confirmed that all services have fully recovered.
Jul 14, 13:07 EDT
Monitoring - We are seeing error rates decrease across the impacted LexisNexis services. Additionally, the LexisNexis status page, which was previously inaccessible during the incident, is now available again - https://status.lexisnexisrisk.com/.

We will continue to closely monitor performance and will provide another update once we have confirmed that error rates have fully returned to normal.
Jul 14, 12:31 EDT
Identified - We have confirmed that the elevated error rates are due to an outage affecting LexisNexis services. The following services are currently confirmed to be impacted:

InstantID
WorldCompliance
RiskView
LexisNexis Fraud Intelligence 2
Accurint
InstantIDQA
EnhancedPersonSearch

We have contacted LexisNexis and are awaiting an update on their estimated timeline for service restoration. We will continue to monitor the situation and provide updates as we receive additional information.
Jul 14, 11:53 EDT
Investigating - Our monitoring has detected elevated failures for LexisNexis services, and our engineering team is actively investigating. We will provide an update as soon as more information is available.
Jul 14, 11:31 EDT
Jul 13, 2026

No incidents reported.

Jul 12, 2026

No incidents reported.

Jul 11, 2026

No incidents reported.

Jul 10, 2026

No incidents reported.

Jul 9, 2026

No incidents reported.

Jul 8, 2026

No incidents reported.

Jul 7, 2026

No incidents reported.

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