All Systems Operational
Production API Operational
90 days ago
99.99 % uptime
Today
Customer Dashboard ? Operational
90 days ago
99.99 % uptime
Today
Sandbox API ? Operational
90 days ago
99.99 % uptime
Today
Webhooks Operational
90 days ago
99.99 % uptime
Today
SDK Operational
90 days ago
99.98 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Infrastructure maintenance Apr 18, 2024 04:30-05:00 EDT
To enhance the security and stability of our product, Alloy’s infrastructure will undergo a maintenance on April 18th 2024 between 4:30 and 5:00 AM EST.

During this time, you may experience increased errors or higher latency. Please be sure to resend failed applications if you get a 206 or 5xx error message from us during the maintenance window.

If you have additional questions regarding this scheduled maintenance, please contact us at support@alloy.com.

Posted on Mar 28, 2024 - 15:19 EDT
Average Sandbox Response Time
Fetching
Past Incidents
Apr 14, 2024

No incidents reported today.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024

No incidents reported.

Apr 10, 2024

No incidents reported.

Apr 9, 2024

No incidents reported.

Apr 8, 2024

No incidents reported.

Apr 7, 2024

No incidents reported.

Apr 6, 2024

No incidents reported.

Apr 5, 2024

No incidents reported.

Apr 4, 2024

No incidents reported.

Apr 3, 2024
Completed - The scheduled maintenance has been completed.
Apr 3, 17:52 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 00:00 EDT
Scheduled - Alloy will be performing critical maintenance on the database. This maintenance is only occurring on the US production database. Customers on single tenant environments, UK region, or APAC region will not see any impact.

Maintenance Date: March 25, 2024 - April 25, 2024

Why are we doing this: To improve the performance, scaleability, and space optimizations of Evaluations, Alloy will be performing a critical database maintenance.

Expected behavior during the maintenance
1. During the maintenance period, some outcome data may not be available to view on the Evaluations dashboard for evaluations that have been created 6 months ago or longer. While the maintenance will take 1 month to complete, we expect the majority of outcome data to be viewable on the Evaluations dashboard by March 29.
2. Evaluations SummaryJourney Application Summary, and Application Queues are not impacted. Outcome totals on the Analytics Homepage will not be impacted.
3. No outcome data will be lost during this maintenance and will be accessible on the Evaluations dashboard once again after the maintenance completes.

Expected behavior after the maintenance
Once the maintenance has been completed, all outcome data from all time will be visible in the Evaluations dashboard once again.

What should customers do during the maintenance
1. Agents can continue to view the returned outcome in the dashboard by navigating to the detailed summary view on the Evaluations Summary or Journey Application Summary. The raw response stored on the summary pages will return the outcome as well.
2. Using Alloy’s API, you can make a GET/evaluations request or GET/journeysApplication request. The returned API response will contain the outcome.

Mar 22, 17:00 EDT
Apr 2, 2024

No incidents reported.

Apr 1, 2024
Resolved - On April 1, 2024, between 5:01 PM EST and 5:20 PM EST for the US region and 5:01 PM EST through April 2, 2024, 8:01 AM EST for EU regions, customers in these regions may have experienced issues with the Alloy SDK. Attempts to initialize the Alloy SDK had an increase in failures with 403 errors, and the front end would’ve displayed a blank modal. This issue has been fully resolved.
Apr 1, 17:00 EDT
Mar 31, 2024

No incidents reported.