Some Analytics and Detail Pages Not Loading Data

Incident Report for Alloy

Resolved

A fix has been implemented and all systems are operational.

Posted Jan 08, 2026 - 16:30 EST

Update

We are still investigating this issue and will provide another update as soon as more information is available.

Posted Jan 08, 2026 - 15:39 EST

Update

Our team continues to investigate the issue. At this time, there is no new information to share, but we are actively working to identify the root cause and will share updates as soon as possible.

Posted Jan 08, 2026 - 14:22 EST

Investigating

We are currently investigating an issue where Journey Analytics pages, Investigation detail pages, Fraud Attack Radar, and some Evaluation detail pages may not be loading data as expected. The issue is intermittent, and not all pages are impacted.
Decisioning is not impacted. Journey Applications and Evaluations are completing successfully.

Posted Jan 08, 2026 - 13:43 EST

This incident affected: Customer Dashboard.