The issue affecting the Journeys API has been fully resolved, and service has returned to normal. We have completed monitoring and confirmed that related dashboard functionality has also recovered as of July 21, 2026 at 5:11 PM ET.
Thank you for your patience while we worked to restore service.
Posted Jul 22, 2026 - 11:44 EDT
Update
Live traffic has been fully restored and the underlying issue has been resolved. We are continuing to address residual latency affecting dashboard indexing for requests submitted during the incident period, and the team is actively working toward full recovery.
Posted Jul 21, 2026 - 14:52 EDT
Update
The issue has now been resolved, and our team is still currently monitoring. We've also confirmed that this case impacted our dashboard, and that related impact has been addressed as well.
Posted Jul 21, 2026 - 14:36 EDT
Update
We have pushed a fixed which has resolved majority of the issues, we are currently monitoring
Posted Jul 21, 2026 - 14:24 EDT
Investigating
Some customers are experiencing elevated error rates for our Journeys API. We are investigating the impact now, and working on remediation.