Onfido down across clients

Incident Report for Alloy

Resolved

Onfido identified the root cause of the issue preventing motion capture. Their engineering team rolled back a recent change and the issue is now resolved. Evaluations running through Onfido for document verification should now complete successfully.

Posted Nov 04, 2026 - 13:48 EST

Investigating

Our engineering team is actively investigating intermittent issues with Onfido's motion-capture service, causing evaluations for some Alloy Customers to reach "Partial" results. We are in contact with Onfido and will provide additional updates as we receive them.

Posted Nov 04, 2026 - 12:06 EST