Production API Error Elevation

Incident Report for Alloy

Resolved

Due to a database issue, our API and dashboard experienced errors and were partially unavailable from 11:40 AM ET until 12:02 PM ET (22 minutes). The database issue was promptly resolved and all services began operating as normal after a backlog of queries cleared. We are currently working on increased monitoring of this type of issue and checks to prevent it from happening again.

Posted Jan 24, 2023 - 12:08 EST

Investigating

Our API integration tests have encountered an increase in errors. We are currently investigating. Stay tuned for updates.

Posted Jan 24, 2023 - 11:42 EST

This incident affected: Production API, Customer Dashboard, and Sandbox API.