loqate down address formatter unavailable

Incident Report for Alloy

Resolved

This incident has been resolved.
Posted Aug 20, 2026 - 16:43 EDT

Identified

We've detected issues with our address formatting provider.  Decisioning is continuing to operate, but raw provided address will be sent to downstream services, which may result in some false negatives. We are currently in contact with the vendor and will update as soon as we know more.
Posted Aug 20, 2026 - 11:38 EDT
This incident affected: Customer Dashboard.